Customer Care

Questions about your Lucky & Me undies, leggings, or tops? Customer care is important to us, so ask away. Contact us anytime via email or call us Monday thru Friday from 9am – 5pm EST.

Free shipping on orders $35 and up

Lucky & Me offers free shipping to customers in the US on orders totaling $35 or more, including Alaska and Hawaii. Qualifying orders are shipped via US Postal Service and should arrive within 2 to 4 business days.


US Shipping Rates & Delivery Time

Service Cost Delivery Time
USPS First-Class Mail® Service $2.95 2-4 Business Days
USPS Priority Mail® Service $7.95 1-3 Business Days
UPS 2nd Day Air® Service $24.95 1 Business Day

All orders, except UPS 2nd Day Air® service, usually take one day to process before being shipped.

PO Boxes, APO/FPO Or US Territories

Orders shipping to PO boxes, APO/FPO or US territories will be sent via USPS First-Class Mail® service at a flat rate of $2.95.

UPS 2nd Day Air® Service

Orders placed before 2pm EST, will ship out the same day via 2nd Day Air service. Delivery by the end of the second business day. This excludes holidays and weekends. Saturday delivery not available.



International Shipping (includes Canada)

Service Cost Delivery Time
USPS First-Class Mail International Package®
(with electronic delivery tracking)
$14.95 2-4 Weeks
USPS Priority Mail International® $29.95 1-2 Weeks
USPS Priority Mail Express International® $39.95 5-7 Days

First Class Airmail provides an electronic delivery confirmation service to select destination countries at no charge. Countries accepting Electronic USPS Delivery Confirmation International Service includes Canada, United Kingdom, Australia and Singapore. A complete list of countries are available here.

If you would like to track your delivery, select either Priority Mail or Express Mail services. If you choose Express Mail service, a customer signature will be required at delivery.

Taxes and Duties

All applicable international custom fees, taxes and duties are the responsibility of the customer. Custom authorities require that we state the value of your order directly on the package. It is at the sole discretion of custom agents to release your package. On rare occasions, custom agents may delay delivery of some packages.

Currency conversions

All prices listed on the site are in US dollars, and are charged in US dollars. The exact exchange rate charged is determined by your credit card company. Generally it should be close to current exchange rates.

Love your purchase? If not, we’ll gladly take it back.

At Lucky & Me, we want you to fall blissfully in love with your purchase. If, for any reason, you are not fully satisfied, we will gladly accept for return or exchange unworn, unwashed garments with the original tags still attached within 30 days of purchase.

Returning your items to Lucky & Me is easy:

  • Follow the instructions on the return form enclosed with your original package
  • If you misplaced your Return Form print a new one here
  • Print your order number on the outside of the package
  • Postmark your return within 30 days of purchase to the address below

Lucky & Me, Inc.

PO Box 180
Windham, NH 03087-0180

Return Processing

Once your return is received, your refund will be processed within 2-3 business days. Using the email address provided when your order was placed, we will notify you via email that your return has been processed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us. Typically this takes 3 to 5 business days.



Lucky & Me Inc.

PO Box 180
Windham, NH 03087-0180

By Fax